Move Score
Support
Answers to common questions. If yours is not here, write to us and we will reply within two working days.
Do I need an account?
No. Everything works as a guest. Signing in (Apple, Google, or your email and a password) only keeps your follows and pass when you change phones, and you stay signed in until you sign out. Players can sign in with the player code the tournament sent them. Open Account (top right of the Discover tab) to sign in.
How do I follow a player, nation or match?
Open a player or a tie and tap + Follow, or star a match. Everything you follow appears in the Following tab.
I am not getting alerts.
Open Account and turn on Alerts on this phone, then check the kinds you want. If the switch sends you to Settings, allow notifications for Move Score there. Alerts are only sent for the players, nations and matches you follow, and only when the event has published a time or result.
How do I stamp my event pass?
Open the Pass tab and tap Scan the venue code, then point the camera at the code shown on the screens at the venue. Each day you scan adds a stamp. The code changes regularly, so a photo of it will not work later. If the camera is blocked, allow it for Move Score in your phone's settings.
Can I keep a live score on my lock screen?
On iPhone, where the event offers it, open a live match and tap Lock screen. It ends by itself when the match finishes.
I am a referee or umpire. How do I sign in?
Open Account (top right of the Discover tab), scroll to Staff and tap Referee sign-in. Enter the access code from the event organiser; you then see the matches you can score. Scores entered without signal are kept on the phone and sent when the connection returns.
A score or time looks wrong.
Scores and times come from the event officials and update within seconds of a correction. Pull down to refresh. If it stays wrong, tell the event desk or write to us with the match and the time you saw it.
How do I delete my account or data?
In the app: Account → tap your name → Delete account. Full steps, including for guests, are on delete your account.
Contact
Email mohamed.wahid.gm@gmail.com. Please include your phone model, the app version (shown at the bottom of Account) and what you were doing when the problem happened.
See also the privacy policy and terms of use.